All of our products are made-to-order.
Each item is individually manufactured based on customer specifications.

Due to the nature of our production and quality control process,
we do not accept returns or exchanges due to customer convenience, including reasons such as differences in appearance or size.

 

■ Defective Products

We take great care to ensure product quality. However, in the unlikely event that a defect is found in an unused item, we will provide an exchange.

Eligible cases:

• Clear damage or stains

• Manufacturing defects (e.g., sewing errors, shape defects)

• Items different from the order received

All cases are limited to unused items only.
Defect determination will be made by our company based on submitted photos or other evidence.

 

■ Resolution Method

• In principle, we will provide an exchange (remake and reshipment).

• Refunds are not generally provided. However, refunds may be considered only if an exchange is not possible.

 

■ Shipping Costs

• If the item is confirmed to be defective, we will cover the return shipping and reshipping costs.

 

■ Return Conditions

• Please contact us within 7 days of receiving the product.

• You must contact us in advance before returning any item.

• We may request photos for verification purposes.

 

■ Non-Eligible Cases

We cannot accept returns or exchanges in the following cases:

• Returns due to customer preference (e.g., difference in image or size)

• Used items

• Damage or stains caused by the customer

• Minor individual differences or variations inherent to the product specifications